IF YOU ORDERED 1-2 ITEMS USUALLY USPS PLACES YOUR PACKAGE INSIDE OF YOUR MAILBOX. IF YOUR USPS TRACKING NUMBER STATUS STATES THAT YOUR PACKAGE WAS DELIVERED IN OR AT MAILBOX, PLEASE CHECK INSIDE OF YOUR MAILBOX. IF THE PACKAGE IS NOT INSIDE OF THE MAILBOX, USPS HAS TO BE CONTACTED DIRECTLY at 1-800-ASK-USPS® (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS.

If your package was shipped via UPS please file your claim with the provided link https://www.ups.com/us/en/help-center/claims-support.page?

PLEASE READ PRODUCT DESCRIPTION FOR EVERY ITEM IN YOUR CART BEFORE EMAILING NEUGENT TO INQUIRE ABOUT WHEN YOUR ORDER IS SHIPPING. AS OUR SHIPPING STATES AT CHECKOUT, ALL ORDERS SHIP IN 5-7 BUSINESS DAYS UNLESS PRODUCT DESCRIPTION STATES OTHERWISE. ALSO PLEASE ALLOW USPS AND UPS 3-4 ADDITIONAL BUSINESS DAYS AFTER YOU RECEIVE YOUR TRACKING NUMBER TO UPDATE, BECAUSE IN SOME CASES THEY ARE A BIT DELAYED.

LOST OR STOLEN PACKAGES:

NEUGENT is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS.

If your package was shipped via UPS please file your claim with the provided link https://www.ups.com/us/en/help-center/claims-support.page?