As our shipping page stated at checkout, all orders will ship in 5-7 business days after your order is placed WEEKENDS NOT INCLUDED WE ONLY SHIP MONDAY-FRIDAY-UNLESS PRODUCT DESCRIPTION STATES OTHERWISE).
PLEASE READ PRODUCT DESCRIPTION FOR EVERY ITEM IN YOUR CART BEFORE PLACING YOUR ORDER. AFTER RECEIVING YOUR TRACKING NUMBER, WE ASK THAT YOU ALLOW 3-4 BUSINESS DAYS FOR YOUR TRACKING NUMBER TO UPDATE BECAUSE WE SHIP MULTIPLE SHIPMENTS DAILY AND SOMETIMES USPS AND UPS DO NOT SCAN PACKAGES IN IMMEDIATELY.
****PLEASE ALSO TAKE INTO CONSIDERATION THAT HOLIDAYS MIGHT SLIGHTLY DELAY SHIPPING****
****LOST OR STOLEN PACKAGES:
NEUGENT is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS.
***IF YOUR ORDER IS RETURNED TO NEUGENT:
If your package is returned to Neugent due to the shipping address being incorrect or there being another issue with your shipping address, you are responsible for the shipping fees to have the order reshipped. A invoice will be sent to the customer for the shipping amount and once paid in full the order will be reshipped in 3-5 business days.